TRAVELLERS - FAQs

  • Why should I book with Tourily.com?

    We partner with the best and most professional tour guides, travel companies and local enthusiasts to offer unforgettable trips, built on unique experiences with friends and family. We turn trips into amazing experiences, creating memories that can last a life-time.

  • How do I search for a tour?

    From our home page you can search in many ways. By destination and tour type filtering down to a specific category to suit.

  • Do tours need a minimum number of travellers before they depart?

    This will depend on your tour operator and the type of tour chosen. Please check the description carefully before booking. Most of our tours are guaranteed to depart, even with just one passenger. So, you could get a guide all to yourself.

  • How do I book a tour?

    You search and find your ideal tour, choose your dates and simply book and pay! Your booking will be confirmed immediately, and you will receive details of your tour together with any required e-vouchers.

  • Which currencies are accepted?

    Tourily displays all prices in GBP.

  • What forms of payment are accepted?

    Most major credit and debit cards

  • Is my payment secure?

    You can be safe in the knowledge that we’re using an established 3rd party secure payment gateway, TrustMyTravel. Tourily.com does not store any of your confidential information, nor disclose any of your details, unless required to do so in a court of law.

  • How will I be reimbursed?

    Please note in the event of travellers cancelling a booking - each tour, activity and experience is advertised on Tourily.com with a “Cancellation Policy”. In the event of a cancellation policy not being displayed, please refer to “T&C’s” section 3.1 Cancellations by the traveller

  • How can I amend my booking?

    If you to amend an existing booking, you must contact Tourily immediately on info@tourily.com. An amendment fee may be charged. If the tour is unavailable for the changed date and you wish to cancel, cancellation charges may apply (please refer to “T&C’s” section 3.1 Cancellations by the traveller).

  • Are your tours accessible for people with physical disabilities?

    We try to make our tours accessible whenever we can, but unfortunately, some destinations may be challenging for those with wheelchairs or other assistive devices. Please check the description carefully before booking.

  • What if I am late or miss the start of my tour?

    We recommend you allow plenty of time to arrive early for your tour, especially when you are in a new destination where transport can take longer than expected. Because we want to ensure our other guests can still enjoy their tour, our guides will only wait a maximum of 15 minutes for you to arrive. If the tour starts without you, you will not be entitled to a refund. Please refer to Tourily’s Terms and Conditions.

  • What if my tour has been cancelled?

    If a tour is cancelled due to unforeseen circumstances, such as the weather or equipment malfunction, you would simply be entitled to reschedule the date. A valid ticket has been generated, so you would not be entitled to a refund.

  • Once booked, can I change the date?

    Yes. Contact us as soon as possible so that we can check the tour is available on the date preferred. However, please note that if the tour is not available on that date, cancellation fees may apply if you choose to cancel and an admin fee may also apply

  • What do I need for my tour?

    You’ll find details on what to bring for each tour or experience in your itinerary.

PARTNERS - FAQs

  • Why Tourily?

    While you focus on providing the best experience that you can, our team focus on making sure travellers can find, access and book your experience or tour with ease. We are proud to partner with Bokun.io, poweredby Trip Advisor. Bokun allows us to use a safe and secure booking platform, providing a smooth end to end process.


    By registering with Bokun, we are able to access any tours, activities or experiences you wish to advertise through Tourily.com. What’s more, the platform allows us to display up to date prices, information and availability. Not only that, but we then also help promote your tours through our social media channels.

  • How much does it cost to become a Tourily.com partner?

    To sign up as a partner and start hostingyour tours on Tourily.com is completely FREE. Please click here to register.

  • How do I upload my tour to Tourily.com?

    Simply click here to register and a member of our marketing team will contact you as soon as possible.Providing your tours, experiences and activities are available on Bokun.io we can then agree a contract ready to upload on your behalf. We upload free of charge, only taking a set commission on bookings made through the Tourily.com website. Alternatively, please feel free to contact us via email at info@tourily.com for more information.

  • How do I get paid?

    Using the Bokun platform, all sales made via Tourily will be shown in a report.  You then simply export this report to your accounting software or excel with the appropriate dates for the previous month.Invoice us at Tourily and we will pay you the sale of tours minus agreed commissions.  It’s as simple as 1,2,3!

  • How does the booking process work?

    By signing up to Bokun we can provide an end to end booking process. During which, you will receive all customer details and any other additional requests required to confirm and complete the booking. If you wish to discuss the process further, please contact info@tourily.com with any specific queries.

  • How do I manage price changes?

    Providing your availability, dates and prices are correct and up to date on Bokun, this will automatically pull through to Tourily.com. Should you wish to remove any tours altogether, please inform Tourily immediately through the Bokun contract so that Tourily can remove these tours from their website.

The Guardian
Mail Online
The Times
Conde Nast Traveller